We provide end-to-end remote technical support that the end user needs for software or hardware.
We offer solutions to software-based problems that employees experience on their computers by connecting remotely.
We find solutions to the hardware problems that employees experience on their computers by providing on-site support and even providing technical service in part replacement.
Total Time to Find a Solution
Thanks to the remote solution model and technology, the total solution finding time is shortened. Fewer people intervene in the total call load. Up to 30% efficiency is achieved annually.
Employee Satisfaction
Solution steps and resolution steps are shortened. Customer and employee satisfaction reaches up to 90%.
Permanent Solution
Total number of incoming calls decreases. Permanent solutions are produced by solving frequently recurring problems from the root.