Social Media Management

We track and reply comments from social media platforms from a single platform.

We can easily track digital channels using keywords with our Social Media Management Platform. We offer both easy management and improvement opportunities to our customers with the alarm, analysis, assignment and dashboard features.

We can easily track digital channels using keywords with our Social Media Management Platform. We offer both easy management and improvement opportunities to our customers with the alarm, analysis, assignment and dashboard features. We jointly manage customer chats from chat channels in addition to moderating and replying to the information and messages flowing from social channels and offer services as an integrated customer experience module (omni channel) that is integrated with our CRM module.

PRODUCT FEATURES

Alarm Notification with E-Mail and SMS

Giving Flexible Alarm Commands

Social Media Accounts

Keyword Tracking

Google Play and News Channels

Real-Time Data Collection

Marking with Artificial Intelligence

Moderation, Replying

User-Based Authorization Restriction

Task Sharing Among Users

Content Sharing on Social Networks

Social Media Tracking Report

Operation Efficiency Report

Artificial Intelligence Supported Sentiment Analysis

Analysis Displays Based on Social Networks

Other Services

Cloud Contact Center

Interactive Voice Response Systems (IVR)

Customer Management Platform (CMS)

Chat/Bot

Video Call Center

Enterprise Content Management (ECM)

Speech Analytics

Global Bilgi Digital Assistant

Robotic Process Automation (RPA)

Digital Helpdesk

Contact us for our services.

    Contact us for our services.

      Contact us for our services.