We won 1st place in the category of “Best Customer Experience and Application” at the Contact Center World's 2014 Top Ranking Performance Awards, the largest worldwide organization of the Contact Center Industry.
1st place (worldwide) in "Best use of Self-service Technology” and “Best Home / Remote Agent Program”
1st place (worldwide) in "Best Customer Experience and Applications"
1st place (worldwide) in "Best Outsourced Business Partnership"
1st place (worldwide) in “Best Call Center” and “Best Performance Development Program"
1st place (worldwide) in “Best Telesales”
1st place (worldwide) in “Best Technology Innovation”
"The Best of the Best" and "Europe's Best Call Center" award
1st place (Europe) in “The Best Customer Service”
1st place (Europe) in “The Best Human Resources Applications”
''The Best Employer of The Year''
“Excellence in Application” award
“ASTD BEST 2010” award
The World's Most Prestigious "Superior Application" Award
1st in the branch of “Workplace Training and Development”
Social Media application Outstanding Achievement Award
We ensure our customer's information security and satisfaction with our certified integrated information security and quality management system.
ISO 22301 management system aims to help companies create the necessary contingency plans and procedures in order to maintain operations in the aftermath of a disaster, test it and continue it as well as make preparations to minimize risks. Also it provides assurance to fulfill the expectations of domestic and foreign customers, as well as all relevant parties.
This is a standard that is approved as valid for Customer Contact Centers by the European Union. It has been developed solely for Customer Contact Centers to fulfill all needs and define all requirements of Contact Centers for all inbound, outbound, IVR and written processes.
This is a Management System Standard based on determining the information security applications in an organization by risks and constantly improving existing security level according to the PDAC (Plan, Do, Check, Act) method.
This is a Management System Standard to ensure that a management system approach and PDAC model are implemented to plan processes in a company, put them into practice and check them thus work towards continiously improving the efficiency and productivity of the system, resulting in quality products and services.
This is a Management System Standard with the purpose to track and manage customer complaints as an opportunity to develop and improve thus continiously improve company's service/product performance.
This is a Management System Standard that has been established to make sure that occupational health and safety risks are handled in a systematic way, risks are controlled and performance is continiously improved. This is a system in which occupational health and safety awareness is instilled in employees, the possible risk exposures are minimized or avoided, better working conditions are created to increase productivity in the work and the performance of employees, the company is prepared for emergency situations, compliant with legal regulations, has goals for occupational health and safety and all of the company operations are regularly audited, reviewed, improved and documented.
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