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Our Awards

Our international awards continue to be the best indication of the quality of our services.

Turkcell Global Bilgi

The World's Number 1 in Customer Experience

We won 1st place in the category of “Best Customer Experience and Application” at the Contact Center World's 2014 Top Ranking Performance Awards, the largest worldwide organization of the Contact Center Industry.

ContactCenterWorld.com "Top Ranking Performers" Awards

  • 2015

    1st place (worldwide) in "Best use of Self-service Technology” and “Best Home / Remote Agent Program”

  • 2014

    1st place (worldwide) in "Best Customer Experience and Applications"

  • 2012

    1st place (worldwide) in "Best Outsourced Business Partnership"

  • 2011

    1st place (worldwide) in “Best Call Center” and “Best Performance Development Program"

  • 2010

    1st place (worldwide) in “Best Telesales”

  • 2008

    1st place (worldwide) in “Best Technology Innovation”

European Call Centers Awards

  • 2014

    "The Best of the Best" and "Europe's Best Call Center" award

  • 2008

    1st place (Europe) in “The Best Customer Service”

  • 2007

    1st place (Europe) in “The Best Human Resources Applications”

European Business Awards

  • 2011

    ''The Best Employer of The Year''

ASTD (American Society for Training and Development)

  • 2014

    “Excellence in Application” award

  • 2010

    “ASTD BEST 2010” award

  • 2007

    The World's Most Prestigious "Superior Application" Award

  • 2007

    1st in the branch of “Workplace Training and Development”

Interactive Media Awards

  • 2014

    Social Media application Outstanding Achievement Award

Our certificates

We ensure our customer's information security and satisfaction with our certified integrated information security and quality management system.

ISO 22301

ISO 22301

ISO 22301 management system

ISO 22301 management system aims to help companies create the necessary contingency plans and procedures in order to maintain operations in the aftermath of a disaster, test it and continue it as well as make preparations to minimize risks. Also it provides assurance to fulfill the expectations of domestic and foreign customers, as well as all relevant parties.

EN 15838

Service Requirements for Customer Contact Centers

This is a standard that is approved as valid for Customer Contact Centers by the European Union. It has been developed solely for Customer Contact Centers to fulfill all needs and define all requirements of Contact Centers for all inbound, outbound, IVR and written processes.

EN 15838
ISO 27001

ISO 27001

ISMSS : Information Security Management System Standard

This is a Management System Standard based on determining the information security applications in an organization by risks and constantly improving existing security level according to the PDAC (Plan, Do, Check, Act) method.

ISO 9001

Quality Management System Standard

This is a Management System Standard to ensure that a management system approach and PDAC model are implemented to plan processes in a company, put them into practice and check them thus work towards continiously improving the efficiency and productivity of the system, resulting in quality products and services.

ISO 9001
ISO 10002

ISO 10002

Customer Complaints Management

This is a Management System Standard with the purpose to track and manage customer complaints as an opportunity to develop and improve thus continiously improve company's service/product performance.

OHSAS 18001

Office Health and Safety

This is a Management System Standard that has been established to make sure that occupational health and safety risks are handled in a systematic way, risks are controlled and performance is continiously improved. This is a system in which occupational health and safety awareness is instilled in employees, the possible risk exposures are minimized or avoided, better working conditions are created to increase productivity in the work and the performance of employees, the company is prepared for emergency situations, compliant with legal regulations, has goals for occupational health and safety and all of the company operations are regularly audited, reviewed, improved and documented.

OHSAS 18001
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