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Turkcell Global Bilgi/Our Services/Customer Care Management/Customer Care and Technical Support
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Customer Care and Technical Support

We provide maximum benefit and process productivity in all the operations that are generated by your contacts with your customers

Customer Care Contact Center

Customer Care Contact Center

We select the best customer representatives as possible so that a successful customer experience process can be conducted. We provide customer service with a professional team supported with hours of...

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Directory Assistance Services

Directory Assistance Services

We help increase your outbound reach performance by querying customer phone numbers based on their name and address information on directory assistance databases of GSM and landline operators.

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Technical Phone Support

Technical Phone Support

We provide after sales product/service support, information/guidance, support via remote access and technical services on your behalf. We also bring our expertise in this field with our corporate help...

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Back-office Management

Back-office Management

The supplementary services to the operational processes of your business areas are comprised of the integration of technology, service and expertise. It is provided beyond the first step support, where...

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Welcome Calls

Welcome Calls

By making welcome calls to your new customers we proactively give them information about the product/service they have purchased and make sure that customer satisfaction is increased from the very...

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Social Media Management

Social Media Management

We provide social media monitoring and reporting services with our social media management team.

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Shared HR Services Center

Shared HR Services Center

With our Shared HR Services Center Solution, we bring our experience in customer experience and our call center infrastructure to human resources management.

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