1. End to End Customer Relationship Management

Global Bilgi, Turkey's leading customer relationship management center, provides
maximum benefit and value for its clients in all phases from customer acquisition to
value growth and from after sales services to customer loyalty. Offers a unique
customer experience with integrated end-to-end services through all channels.

2. Flexible Solutions for Adequate Cost

Thanks to 8000 employees at 13 locations, 9 domestic and 4 abroad, Global Bilgi
develops cost-effective solutions for its customers by deploying flexible business
models with the power of its technology and investment.

3. Information Security and Quality Management

Global Bilgi provides information security and customer satisfaction with Integrated
Information Security and Quality Management System with ISO 27001, ISO 9001, EN 15838,
ISO 10002 standards. (ISO 27001 Information Security Management System Standard, ISO
9001 Quality Management System Standard, EN 15838 European Norm Customer Contact
Center Quality Certificate, ISO 10002 Customer Complaint Management System Standard)

4. International Project Management

With 230 million customer contacts in Turkey, Ukraine and Belarus, Global Bilgi offers
solutions to its new customers in Russia and Europe through these locations.